Have a question? Before sending an email to our volunteer team at the Support Desk (support@jewishgen.org), you might consider checking out some of JewishGen’s online resources for assistance.

  • Member Guide – JewishGen Discussion Group: Answers to questions about the new Discussion Group platform.
  • JewishGen Support CenterWritten answers to frequently asked questions on the following topics:
    • Registration and login
    • JewishGen Family Finder
    • Mailing Lists (Discussion Groups)
    • Contributions 
    • Contacting JewishGen
  • Getting Started: If you are new to Jewish genealogy or just need a refresher, be sure to check out the resources included in the Getting Started section of the JewishGen website:
    • First Timer — Advice for Beginners.
    • FAQ — Frequently Asked Questions about Jewish Genealogy.
    • InfoFiles — A directory of resources, organized by topic and country.
    • Tools — Calculation aids (soundex, calendar, distance).
    • Online Classes — Interactive Jewish Genealogy education courses.