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Before writing to the JGFF Help Desk, please read the JGFF FAQ ("Frequently Asked Questions About the JewishGen Family Finder"), to see if your question is already answered there.
If you have forgotten your JewishGen ID number or Password, fill out the Password Request Form. Your information will be emailed back to you.
The JGFF is set up to reject any town entry which has not previously been verified in the JGFF. If the JGFF has rejected one of your town entries, please read the error message carefully and then review JGFF FAQ Question 4.2 — be sure that it is a modern native town name. If you feel that your town entry should be accepted, please fill out the Town Query Form.
Should be addressed to the JGFF Help Desk, using the guidelines specified below.
When writing to the JGFF Help Desk, tell us exactly
what the problem is. Don't tell us "it doesn't
work"... we can't help you if that's all you say.
In every message to the JGFF Help Desk, be sure to include:
Your message should be coherent and consist of several complete sentences. Establish a context and explain what you are trying to achieve. If we cannot understand your message, we cannot help you. Address your message to the JGFF Help Desk at jgffhelp@jewishgen.org, following the guidelines above.
The JGFF Help Desk is for technical questions and problems relating to the JGFF only. It is not a genealogical help service. For questions about genealogical research, see the JewishGen FAQ, Frequently Asked Questions About Jewish Genealogy; the JewishGen InfoFiles; or post a query to the JewishGen Discussion Group, via either its mailing list at jewishgen@lyris.jewishgen.org, or usenet at soc.genealogy.jewish.
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JGFF FAQ: Frequently Asked Questions about the JGFF
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JGFF Start Page |
Copyright
©1996, 2006 JewishGen®, Inc.
Last updated Jul 6 2005 WSB